Empathy is what we need (CE3)

          " Man must evolve for all human conflict a method that rejects revenge, aggression and retaliation.
            The foundation of such method is love."- Martin Luther King, Jr                     

Conflict can appear to be prominent or concealed in every company and is undeniably prevalent.
Therefore, it is a matter on how to overcome the conflict and manage in the most efficient manner as possible.




In my workplace, managing conflict is practiced individually however the most frequent practice would be avoidance as it seems to be the most convenient and hassle-free for most individuals as the job scopes of every team member is generally specialized and seldom require any integration of duties. However, if there is any need for the team member to communicate due to work -related issues, they will go through a mediator to negotiate on certain issues and the mediator happened to be me.

I have advised different methods of negotiation with both concerning parties however one is always not in a state of condone due to his egoistic personality. His ego is customarily due to his longer period of working in the company in comparison to the other party who has relinquish the matter since he come to know of it.

This illustrates that an attitude problem is the cause of the conflict when personal matter should not be brought together into work as it will only make matters more complex.

The source of of conflict is mainly the tension between both of them and thus cliques were formed and curtailed communication and cooperation especially during meetings as they will constantly have feelings that negate towards each other.

This also caused poor decision making at times when there is a change of standard of procedures or on certain protocols that require both party to communicate and discuss the optimum manner of executing certain changes of procedures.

This will lead to a breakdown of communication and require a mediator to negotiate and come to consensus to a decision having the same objective at hand. Although this seems challenging and sometimes arduous to the mediator, it seems to be most effective manner in dealing the conflict that is concurrent in my department. Therefore, I agree to Martin Luther King, Jr that empathy and understanding is the key to resolving any conflict.